06-09-2018 07:17 AM - edited 01-04-2022 06:08 PM
06-09-2018 01:49 PM
you have to Log in from https://selfserve.publicmobile.ca/ and Click on Payment and click on
06-09-2018 01:16 PM
@Liz47 sometimes the system has a problem but no worries it should work after few hours I got that experience before. I just tried to clear my cache, cookies, etc.. and tried back after few hours don't know why it worked 🙂 good luck
06-09-2018 08:05 AM
@Liz47 wrote:Cannot register for auto pay? Any idea why
Hi @Liz47,
If you are having trouble registering for auto pay, you will need to send a message to the Moderators.
Click on the following link to send a message to the Moderators for assistance, be sure to include a detailed explanation of your issue, account number, phone number, 4 digit PIN, and account email address:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-09-2018 08:00 AM
if you mean credit card not being accepted:
make sure ddress in self serve is that same as cc info
try leaving out unit number in address
try putting a space in postal code so it looks llike a1b 2c inastead of a1b2c3
try a differet cc
IF your tried several time on the site you cc might also need to un unblocked from the PM system.
contacting mods might be the easiest way to solve teh issue.
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information: