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Autopay question

kylefrankie
Good Citizen / Bon Citoyen

Hello! If I make a manuel payment, whilst registered with autopay, will my 2$ autopay credit still apply to my account? thank you. note* i am currently past the cut off for my automatic payment. Will the system register that I've made a manuel payment before the request reaches my bank for payment? thank you very much.

2 REPLIES 2

RobertQc
Mayor / Maire

@kylefrankie 

Yes you will still get auto pay discount reward if autopay is set up, I keep my balance available high enough that it doesn't bill my autopay source (credit card) I still get the reward.

 

Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward.

 

I recommend everyone to top off in advance as this process can prevent the somewhat common occurrence of autopay failure which causes a HUGE pain in the butt account suspension.

 

If today was your payment due date, then here's what to expect:
1. Expiration of completed period. Account will show "plan expired" sometime before midnight tonight.
2. Conversion of all rewards (including autopay) to available funds at midnight; rewards reset. Payment not collected yet at this point.  Account will show "Your account has been suspended" in big red letters.
3. In early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), plan will be renewed. Account status will then show "active."

 

If you look around the self serve pages, you will see two days, a top up day and payment day.  The one shown in the overview page is the day they want people who do manual top ups to put money into the account.  The next day, early in the morning is when the funds are converted into a payment.  The payment day is also shown.

 

This post explains the renewal process: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...

will13am
Oracle
Oracle

@kylefrankie, as long as the auto pay feature is selected in advance of payment day and remains selected during payment day, you will receive the auto pay reward.  There does not have to be money taken from the credit card to receive the reward.

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