**Updated**System Maintenance - July 3rd, 4th

[Shazia_K]

This means that from 9:00pm July 3rd to 10:00am (EST) July 4th you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

Please excuse us for any inconvenience this causes over the Canada Day long weekend.

[Shazia_K]

Hello @smilee, 

I'm sorry about this, 

You won't be losing any rewards, they will be applied automatically once the plan is renewed. 

Can you confirm whether the service is functional?

Thanks,

Shazia

[smilee]

I hope has a result of system maintenance that customers trying to make payment will not lose any rewards. I tried many times before realizing that the site was down. Today when I applied my payment it told me that my account had been suspended. I don't think it is fair to take away rewards because of the inability to make a payment.

[Jeremy_M]

My Bad 

[makkahn28]

@Jeremy_M, it's not yet the July 3rd lol, Only July 2nd

[Jeremy_M]

All systems should be functional, please excuse for any inconveniences this may have caused.

[David_J]

Hello @kav2001c

We've had to expand the maintenance window as some unexpected issues arose. While the self serve and activation portals are down, calling, texting and data service is unaffected

Apologies for any inconvenience this causes.

[kav2001c]

Site is generating an error message today, is this related?

Server Error in '/' Application.

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Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.