Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am having trouble receiving and sending texts. I have had this problem since I started with PM in April 2017. I am using an IPhone 5 and it seems to happen to both android and IPhone users. The problem may be related to the "waiting for acti...
Hello All, Wondering if anyone is having concerns regarding texting. I know for a fact some of my texts haven’t been received by a recipient on Rogers. Some other recipients reply’s indicate they haven’t received all my information as well. Now I kn...
I'll be up in Rouyn Noranda for a bit, how the coverage up there?
I accidentally blocked my boyfriend's number (oops). He goes straight to voicemail when he calls me. How do I unblock him? and How do I block people?
I would like to block my caller ID for all out going calls.
Hi everyone, I recently joined PM and I have the following plan. https://www.publicmobile.ca/en/bc/plans/30for500MB-3Gspeed There it says that I have unlimited picture messaging. However if I turn off my data, it seems that I cannot send MMS. Also ...
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4pm wally' employee activated SIM card and provided a copy of the PM Online activation "transaction summary" which included a acc't # . Approx. 2 hrs later i received a text from PubMob telling me to go to PB.ca>contact us, for SIM activation.Which...
Bonjour j'ai activé mon compte à Walmart et je l'ai complété chez moi. Cependant, lorsque j'ai eu finit d'activer le compte j'ai constaté que je ne pouvais pas recevoir d'appels. Je peux bien effectuer des appels sortants mais ne peux pas recevoir de...
Trying to reactivate my plan I have a voucher but still would not let me use it.any help would be appreciatedthanksAndy
Before you make and strange decisions to work with this company. Save yourself a LOT of time, headache maybe even a few bucks! (top addon for data is 1GB @ $30) This company has only this place for you to contact them. If you ever need help you have ...
Hey Everyone, I'm new to Publicmobile and new to Canada so I have few questions regarding plans and how these plans help build credit scores. So I just moved to Montreal from the U.S and I am still using my T-Mobile phone number since I have a 90-day...
My voicemail was set up accidentally in French, and now I lack the language skills to change it back. Please help.
Embridge changed their phone number to #2030.... but I can't dial this number on my PM phone....help!
Hi, I recently opened an account and registered my SIM card as well online. But when I tried using the new line, "Not registered on network" keeps poping up. It doesn't read the SIM card. I know if phones aren't unlocked then you might come to this p...
Hi there,Recently I changed my credit card, and when I tried to replace it in my profile, it was declined. I tried it several times, and even I did it once while I was on the phone with Visa. The support person confirmed my information matched with m...
Brought my phone from the US, the HTC One M8 is supposed to be compatible with Public Mobile, but when I insert the SIM card I get: "Non Verizon SIM" Verizon states this phone is not locked to their network.
I topped off my account but can’t change my plan now
Interesting situation with me. My Caller ID name shows up as my firstname and then the name of the company I used to work for. This happened because my number used to be on a corporate account controlled by my old employer (who was with Rogers). So ...
I bought 2 $10 data add ons. My overview says I have used some of one, but I haven't been able to connect to the internet since I bought it. Why is this? I have bought add ons before and not had this problem.
I added 200 MB of Data and my history shows it was paid for on May 13th. does not show in add-ons It does Say in the payment history Do-Not-Use- 200MB of data and the charge added to remove $10 of credit thanks for helping if you can
Can I get a PM phone number for the North when signing up or switching numbers? The last info I could find on this was quite old but I think you can do it now. I’m looking for a Yellowknife number in particular. 867-444/445/446/447 If someone has the...
is there any way to look up my phone history? Does PM have it stored anywhere? Thanks
I received a message saying my payment is due but there isn't funds in my account. I have been on autorenewal for awhile now so not sure why it didn't work. I was going to make a manual payment but the amount due is not taking into account my rewards...
Someone tried to send me photos via text but i cannot receive it, is it due to the plan i have or?
I changed my plan from a 90 day plan to a 30 day plan but the system charged me the amount for the 90 day plan. Is it possible to receive a refund of the excess balance? I will be leaving the country for a year soon so it is preferrable to receive a ...
I'm activating my new sim card and it's asking me to set up a new account. But won't that set up a new number? I don't want a new number, please help.
I have a Alcatel PIXI 4. It is unlocked. It won't recognize my sim card. What is the problem. I just reactivated my account and put in the new sim online (lost my other phone and sim card).
I have requested a password reset link to be emailed to me but it isn't showing up. I have no control over spam filters and I do get all other emails from Public Mobile. Is there another way to have my password reset so I can log in?
I have just ported my phone over from rogers and I can text and recieve texts, I can make calls and I can access the internet but I can not recieve calls.how can I fix this problem?
I understand that PM $10 refer a friend program had ended on May 10, 2018.Will PM runs the above $10 referral program again, personally, I think it should be an on-going referral program to attract more new customers.
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