Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Without any warning, my service suddenly stopped working. First I received a message saying, "You don't have an active plan on your account," and then I received a message saying, "Your service has been temporarily suspended. Please note: I ha...
account is suspended even after paying the monthly charges
Why is my phone suspended although I already paid my bill 12 days ago April 11th, 2019. I never had this issue before and I have been with this company for years. How do I get back my money or turn my phone back on. Thank you.
Hello, I have paid for my plan but it says that it is not in service! i need this fixed ASAP!!!
Why is my phone off? I made my payment on April 6th, I have had no messages/notifications that my payment was due? I can't call out, I can't receive calls, I have no data - Why? I have noticed I'm not the only one, so is there a service outage? I'm i...
How do we get service restored? Navigating this site is also a joke. Get real people on the phone and talk to us.
i placed $80 dollars on my phone on April 11th plan only cost $64 and has worked fine for the last few days. I woke up this morning and my account has been suspended and shouldnt be until may 10th . Also unable to contact community moderator ...pleas...
Two distinctly different recommendations on how often to re-boot your phone: Reader’s Digest recommends every week. “To help preserve memory and prevent crashes, consider restarting your smartphone at least once a week”. More hereTimes recommends eve...
my account was suspended early on April 14th I paid the amount so I shouldhave had till May 15 the to renew again , it was just suspended again todaysaying I again owed the amount for April. this is unacceptable if they are going to keep charging me ...
PUBLIC MOBILE FIX THE ISSUE! I have been messaging moderators for hours. Not one reply. This is probably public mobiles way of forcing their last remaining customers out who didn't switch to koodo. What a total scam this is. And not even any way of s...
I paid on April 5th and we are on the 23rd and my service was suspended
I renewed my $50 monthly plan last week, yet today I am being told that I don't have an active plan. I can neither receive or make calls.......What is happening?
I need them for buisness expenses. However when I go to print them out I can only get the last 6 months. Standard buisness prctice as far as I can see elsewhere is 5-7 years worth can be accessed. Is there a way to get them I'm missing? Thanksgny
Has anyone that doesn't have service right now, re-paid just to see if service will work?Wondering if this would be a good option as I need my phone right now. Just wondering if it has worked for anyone? Then deal with them later.
Hey I just made a payment with in 14 days on the 14 of April and it already suspended my account
I paid my bill in full yesterday, but my service got suspended today, under the pretext that I have not paid.
FIX THE ISSUE PUBLIC MOBILE. YOUR CUSTOMERS NEED THEIR PHONES. THIS IS UNACCEPTABLE.
The attendant answered questions, made certain I was not on a prior contract and I had no issues purchasing my SIM card. I wish they had a little sign or moniker stating that Public Mobile SIM Cards are sold there so I would have known I was at the r...
Hi,I paid my plan on Apr 8 but today I'm unable to make or receive calls. There's a message saying that I don't have a plan.If I sign in on my account it asks for a payment my I'm enrolled in AutoPay.What should I do?Thanks
Your plan expired on Apr 23, 2019.Top up before Jul 22, 2019 or your account will be deactivated.Current Balance: $6.00Amount Due: $39.00Make a PaymentView Payment HistoryMy PlanAccount Status: Plan ExpiredSo I scroll down a bit and see this: AutoPay...
Hello,I am one of the PM Pioneer. I am currently on the $50 monthly plan, and so is my husband, along with few other colleagues. We are all experiencing a outage on our phones. We are neither able to receive or make calls.When trying to make a call, ...
I accidently made a payment for an add on, i would like to change it how?
I want to know why my plan was suspended and I was double charged? I Want to be reimbursed contact me at lxxxxxxx@gmail.com EDIT: email removed by NDesai
Yes my plan is suspended and shouldnt be i uploaded a payment voucher on march 30th 2019 it should last 30 days and is suspended early my profile shows my payment i dont understand why my service is suspended early
I paid my bill 2 weeks ago but my service has been suspended today! This needs to be fixed immediately! Its ridiculous that there's no live agents to speak to. I am so disappointed in this service
Have been with Public Mobile for years and have never had this issue! Have had the same plan since I started. I was paying $45/month for 1 gb, unlimited talk/text. Then the other day, I log on, see this "great" deal with 5gb's, unlimited talk/text fo...
Hi - I paid my bill and my husband’s bill yesterday and could dial out. We can’t dial out today and get a message stating that we need to pay our bill. Help!
I paid(money was reduct) $15 (400 min) for making international call,still I coundn't make call? I get a message stating that talk is not included in my plan.Its can urgent sitution, what is the coustomer care number ? help me soon.
I wasnt aware my plan was expiring on April 22, 2019. They had stopped my service after I had just done Autopay on April 15th.I selected a new plan but when I tried to enter make effective starting next billing period it wouldnt work. I need my servi...
Hello, For some reason, my plan did not auto-renew this month. I wasunable to log in to my Public Mobile account to look into this problem. Yesterday,I ended up buying a $28 Public Mobile Voucher...My plan is $33 so the $28 voucher + $ on my balanc...
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