Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why does Public Mobile's cellular network show as being disconnected when wi-fi is on? My MMS messages are very slow to transmit. Because Public Mobile's network is disconnected when using Wi-Fi and the network needs to be connected in order to use ...
I'm trying to transfer my landline number to my cell phone. When I type it in, I get the error, "We were unable to transfer the phone number you entered." then it tells me to make sure I typed it in right, or to get a new number, or ask here. The pro...
does the SIM card has to be issued by the carrier with special instruction to make the phone work?
I purchased a voucher from Walmart for $50 on August 14th it is now August 23rd I had the 30-day plan for $50 and now it says I've $0 not even 2 weeks after using this voucher I am quite upset and I don't know how to make it active again I don't want...
Hi, Would like to know my data balance. How?
Hello. I live in northern Ontario in the bush and phone calls don't seem to reach my phone while I'm home but I do get texts. I have a oneplus Nord N10 5G. Is there any cell phone signal boosters I can get that are compatible with public mobile?
How do I sell public mobile at my convenience store ?
When I was creating my account I checked the box to keep my current phone number. I didn’t realize I couldn’t do that once my former account was closed and it was. So my phone is not working and I need to get a new phone number. How do I do this?
I opened an account on August 5 when there was a 2gb monthly promotion on and still haven't received my free gb. How do I go about getting them?
how to get onto accnt
I have had the service and it was fine, but recently switched to another carrier.I need to cancel but my email no longer works to log into the self serve, and I do not want further withdrawls to come out of my account for a service I no longer have. ...
I received an E-mail stating that I would be receiving a bonus SIM card for a phone purchase that I made and activated. E-mail is dated June 28, 2021 and I still have not received the SIM card.
I had to replace the credit card used to establish my account. I have tried several times to update my credit card info. I continue to get a message that the credit card is rejected by the credit card company and to contact them. I have contacted ...
I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?
Hello! I was wondering why I was charged $12.32 on my credit card. I did not add anything to my plan. Thank you so much for your time. Best regards, Esther
To: CS_Agent a week agoTicket ID:19xx01-xxx Rewards C2013-ATicket ID: 19xx01-xxx Rewards Problem Details: refer-a-friend Enter your friend's referral code : P0xxxx , How many refer a friend reward dollars are you missing? (Enter the per month amo...
Payment still pending for my plan. Need help
Thanks for responding. A little frustrated with the process and I am a newby! While you are under maintanance i will put my old sim card back in. I will watch for new message to help me transfer my old phone number.
Hi,I'm very happy with Public Mobile but I have a problem not being able to receive SMS when traveling internationally... I receive my 2 Factor Authorization (2FA) codes via SMS so I really need to receive them or I can't access important web sites.I...
Hello,I'm a newcomer in Canada and I don't have a bank account yet.Can I get a sim card in cash? and can I do that at any store that sells Public Mobile?
Am on the 15$ plan.Phone is a Heuwai Mate 20 Pro running Android 10Long pressing 1 gets me a message that I have no Messages. Then the various Press 2 for this, 3 for that.I have recorded a message to play when the phone isn't answered.What happens w...
I just recently paid my bill and a couple of days later said used 75 percent of my data. Two days later, I am out of data? How could that be? I have never run out of data. Now what? Where do I buy more data? I have never had to in the 2 years I have ...
Every time I try to enter my new Sim card into my account I receive an error message.My phone will not ring or vibrate when I receive a call so changing the Sim card is my last resort fix and the website appears to be broken.
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