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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forbidden A1 and App Can't Log In

Hello, I just got both of my family phones set up and one SIM worked seamlessly. The second account encounters "Forbidden A1" on the site and the app login constantly resets when trying to log in. Attempting login to that account on other devices doe...

Resolved! e sim and new phone #

Hi guysI have a physical sim with an existing phone number. I want to keep that existing phone # with sim. I just bought an e-sim and need a new phone # corresponding with the new e-sim. How do I proceed?

Resolved! Excellent Service from the CS_Team

I started the new plan today (50G CAN-US ) and first thing I did was to turn off my wifi and tried out the 5G data plan. Unfortunately, there was no data. Submitted a ticket to CS Agent and happy to hear back from them quickly. The CS Agent Gaby was ...

Resolved! New home address not recognized

We are in our new home - just finished building - we are with Canada Post and are all official.But the change address section of the user profile is not letting me edit my address. It cannot be used / recognized ... Help ?

US Roaming Data

Hey everyone, I'm really in need of some help here!I purchased a 3gb 15-day US data add-on and for the first 3 days it worked fine here in the US.Now it suddenly cannot connect to data at all.My phone network status shows full service with a little R...

new activation

I am unable to active my sim card it keeps saying that there is an error

Resolved! eSim Service not working

I just purchased an eSim to switch over from a physical SIM and it has downloaded successfully onto my new Samsung Galaxy Ultra 24. I am using this as a dual-sim. I have my primary work sim (physical) installed and just downloaded my personal (eSim) ...

Number transfer

New public customer. I selected to keep my old phone number. Did the transfer worked for 3-4 days. Now today the number associated with my account is a different number but it still wants to verify with my old number. Anyway I can get my old number b...

Resolved! New phone number request?

So i just got this phone a few weeks ago and every day I'm getting scammers calling me 3-5+ times a day and they won't stop. How do I go about asking for a new phone number?

US Roaming

I cannot connect to the US roaming talk and text package I paid for.

Resolved! Transfer Issue

Hello, I made a request to transfer from Bell to Public mobile on March 4th. I replied "Yes" immediately when I got the meesage. But somehow, my transition request had been cancelled. So I'm still with "Bell" now cause I called with Bell cusomter ser...

Resolved! Log in Email

I have 2 accounts for 2 kids and neither can remember the email address used to create the account. We have been unable to get into the accounts for years and I have not been able to get an answer as to how I can get in and upgrade package. We click ...

Resolved! US AddOn - Starting time

I'm sorry to ask this, but I seem to find conflicting answers.When does the 15 day US addon start? On the day I purchase it? Or when I start using it?thanks

Resolved! Plan Change w/ Pay immediately. Does renewal cycle date change?

Hi, I'm on a 30day subscription. If I change plans and pay immediately, does the renewal cycle date change to the day I paid immediately, or do I still keep the old renewal day.I have 8 days left this cycle but I don't want to pay for a new 30 days c...

Does "Change plan on renewal" ever work?

When the $34/m 50GB CAN-US plan was made available to existing subscribers at the end of Feb or early March (cant remember which), I selected to opt in at my next billing cycle.My next billing cycle commences in a few days, so I figured I'd log in to...

send email to agent

is there a proper form to send email to agent to cancel credit card info and disconnect service?

Resolved! Canada/US data plan

I’ve travelled into the US and I’ve paid for the phone plan with data to be able to use service without interruption. I’ve restarted phone a couple times. I can send standard texts and calls. But have no data or iMessage. Ticket submission is not wor...

I think I am missing something

I have the old point system Currently I save $10/ month ($5 for refer, $2 for paying by CC and $3 for years I have been with Public) How many points will I accumulate monthly now and will I have to physically go online to redeem points every month ...

Resolved! SMS/MMS not working but Phone Calls do

- Google Pixel 6a- Started getting issues 03/15 after my new subscription came into effect- At first it was only iPhones at first, so I changed my subscription again to see if that would fix my problem but now I can't send/receive SMS/MMS from anyone...

Resolved! Reward Claim Subscription Feature

Is it possible to implement a functionality where we can subscribe to a specific reward and claim it when we have earned enough points? This would be really convenient not having to log in and check every once in awhile to see if we have enough rewar...

Resolved! Switching from Public Mobile to Videotron - Porting Number Over

Hello,My question is the following:I am switching to Videotron but will not receive the SIM card until Monday. I am porting my number with Public Mobile over. I have received the text from Public Mobile asking whether I want to approve the request. I...

Sim card

Have not received my SIM card yet and is been 10 days

E Sim

How can I check the status of my eSIM?

Receiving sim cart

I placed an order for the sim cart and it was written that it will be shipped within 2 days. But until now there is nothing! And it is since more than a week!

Resolved! Tax Invoice for 2023

Hello,I'd like to get a tax invoice for 2023.How should I proceed to get it?Thanks!

I’m short codes

I have no short codeshow do I get them?How do I make the bell give me my shortness?

Pay with Vouchers

If I add $15 Voucher to my profile will that be use on my next renewal date automatically and rest of the plan charge going to be taken off my credit card? is this how it works?

Resolved! Texting a picture

Hello AllAs early as of a week ago, when I text a picture, it required mobile data to be ON.When I put the Data ON, it charges my Data when I MMS! about 2M each textWhen I use the WiFi, all is good I could send with NO data costI have Android 12 phon...

US Plans

I.m new to public mobile and I have read the +fine print but still confused regarding the 1000 mins for 15$ for 15 days US planDoes that mean inclusive US to within US and US to Canada and Canada to US while traveling?ThanksRu_17

eSIM will not download

I can’t download my eSIM no matter how many times I try. I also get spun in circles on the app and can’t find a way to talk to a person instead of the chat bot which is completely helpless. QR code does not work to download, tried going into settings...

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