Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'll try and keep this short..I dropped my phone in water and it wouldn't turn on afterwards... Galaxy S8I put it in rice for 48 hours after tearing it apart, it worked and phone is working again Can this be done? In the future.. I have a Fongo phone...
I have tried the suggestions mentioned in the responses sent to me (thank you) but nothing has worked so far. I have:changed my passwordcleared the cache on my browserI can get to the point where I successfully submit a code delivered to me via e-mai...
Hello,Recently I have run into an issue where my phone fails to retrieve MMS messages that I receive. For certain people and for some of them I can retry the download and it works but most of the time it fails. Is there anyway that I can fix this? I ...
Calling *611 leading to Sorry we are unable to process your request and ask you to visit the website. Can't access my account revoked access phone line not working unable to place calls. What to do ?
I have a plan with unlimited minutes,I cant make a phone call it says I'm out of minutes.I'm calling from Canada to Canada. I havent left Canada at all. Why cant I make a phone call?
My Current Plan Cycle is Jul 09, 2022 - Aug 08, 2022. Does that mean my plan will renew on Aug 8 or on Aug 9? What I really want to know is, will I get more data on August 8 or not till August 9?
I have recently switched to Rogers and since switching my number I can no longer log into my account to disable my auto pay as I will no longer be using this company. It is telling me my password is wrong and I need to reset it. When I attempt to do ...
Forgot the email to access my account. Need to update billing info and update my plan. Approximately how long does this take to get resolved?
I want to make a payment
Hi everyone, I activated my Public Mobile SIM card today and opted to transfer my number from my previous phone provider. But after replying 'YES' to my previous phone provider to transfer the number, I immediately got a text from Public Mobile that...
.........and not a burden on PM. ie.....referrals on the old rewards program have 6 referral numbers but only $5 in rewards.Solution..... have the imbalances fixed or show a status. And...please....leave the xxx-xxx-1234 numbers still posted on our ...
Hello I tried to sign in to pay my bill but it sent a code to my email address to confirm it’s me. That email address doesn’t work anymore so I can’t confirm so I can’t pay for my bill. My old email was xxxxxxxxxx my new one is xxxxxxxxxxxx
I have been locked out of am account for too many attempts ..waited the 3 hrs, changed my password as asked to do, now still wont let me get into my account to pay my bill??I need to get this set up so I have access to my account.
In the new web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information and toggle pre-authorized payments, but apparently not to completely remove. Please add that option to comply wi...
Hi my daughter is trying to reactivate her account go a week now and it won’t let her and it’s getting very frustrating and if it’s not activated today she’s taking her business somewhere else. This is not acceptable!!
Using autopay for several years no problem--today cell service suspended because Public Mobile's Autopay service isn't working. Try to log in to account--login and password not recognized. Try to set new password--both verification processes fail. ...
Ordered and paid for Sim card July 13th, still have not received it and now it is August 1st?? Please let me know what we need to do now?
My phone is telling me that I have used up all my minutes. My account is showing that I have only used 20 minutes and I have 80 minutes remaining. Please advise. Thanks.
Hello my month off billing just started today but the data usage still showing as all used in red it should be new 3 gig .is there a problem with the website?thx
Tried to set "change my plan on renewal date" and it didn't go through. I stayed on the same plan somehow, and since have noticed my data draining too (possibly a separate issue). Anything I can do about the plan? Didnt notice until over a week in, a...
I try forgot password... I reset my password... I verify by clicking on the reveal password... everything looks fine... password change is approved... then it sends me to a log in page... and guess what... I can not log in.... happens all the time......
I dunno why...i paid my bills, confirmed phone worked.I was locked out of my emails because public mobile decided to not let texts through, and like anyne else would do, they requested it to be sent again. In consequence, my email service get locked,...
Just found out that data speeds also depend on how recent the SIM card is. My SIM card does not show if it's a 2G or faster. How can I tell if it's 4G capable? Cut and pasted below from google search. Look around on the SIM card for a 3G symbol. If ...
I've noticed that many streaming services repeatedly pause for a few seconds but sometimes more than a minute.This happens when I have a strong signal. Examples.Playing news audio.Playing me Snapchat video. How can I figure out what is wrong?
Thank you.I have prepaid plan.By error, I called India and ring was going..i disconnect.Is something wrong.?
My phone will hardly receive or call for phone calls. I have full bars of service.
I bought a US Add-On, and I've been in here for 3 days. However it just keeps telling me I have 10/10 days still left and that I haven't used any of my data, which is not true. What is happening? I've definitely purchased it, as it showing up under m...
I submitted a question a few minutes ago and when I went back to see if anyone replied I found a yellow banner on it that stated "Marked as spam. If you believe this is an error, submit an abuse report.Does this mean that the question has been marked...
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