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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account login

I reset my passwordFor both my account and communityWas only able to get into the communityIt gives me this error on my accountEmail or password is incorrect. Please try again, or reset password"Email or password is incorrect. Please try again, or re...

Resolved! Cannot Submit a Ticket to Return a Phone

All info filled in to Submit a Ticket but NEXT button remains greyed out, no matter what I do.

Resolved! Unlock Phone

HiI bought a public mobile phone but i noticed it is locked to public / Telus' network. I would like to unlock it to have more flexibility. What is the process? CRTC mandates that carriers offer this option for free. https://crtc.gc.ca/eng/archive/20...

Resolved! Plan change

I requested upgrade to 4g plan with 6 gigs of data to take effect on my billing date. The billing date came and went and my plan remained the same. So I switched plans immediately as only one day had gone by. I was billed 50.85 immediately for the ne...

Resolved! Not receiving calls

Hello, I can call out but I cannot receive calls?

Resolved! 5$ Reward not applied

I did not get a 5$ reward when i made payment for a 5GB Plus plan. Please help.

Resolved! Number not assigned

Hi,It says my number is not assigned. I recently transferred my number from Eastlink to public Mobile

Resolved! Forgot email address

I need to sign into my son's account to pay his bill, but forgot email address.

I need tech support

I am at my trailer in Ipperwash Ontario. No signal for over a week! Help.

Resolved! le numero de la carte sim est invalid a lactivation

My sim was brand new but she told me is invalid

Resolved! I have purchased 500 minutes add on, also I have 500min international bonus from christmas give away

when my 100 minutes used up, how come it automatic uses my internation minutes instead of my national 500min, I want to keep the international minutes to call my mom abroad. is there any way? thank you buddies.

Resolved! Cannot access my account and cannot pay with CC

cannot access my account and I’m not even able to pay with a ticket because the machines at the store said that public mobile has problems. So I bought a CC a the store, when I callled to replenish my account it sent me back to go online and I canno...

Switching services

Literally worst company for customer service, the reps for customer service is amazing and help as quickly as possible but it's trying to get InTouch with them that's the problem, this company works perfectly but as soon as you have an issue your spe...

Resolved! New user

Hi,Just signed up my teen for a public mobile plan and it's been a disaster so far. Some text messages send, others don't. It's completely arbitrary. Messaging back and forth with a representative is so inefficient and hasn't produced any results. ...

Resolved! Autopay and Suspension

I am on autopay, money has been debited from my account and yet I am suspended. This happens every billing cycle and I've about had enough of the service disruption. How can I get this to stop?

Need to buy a plan ,I have money on my account but won't let me top.up ,and I can't get on my accoun

Need to buy a plan,but I can't ,the money is there because my balance is 59$,so what do I do to buy a plan ? I put the money on with a voucher

Resolved! First $5 of $25 Refer a friend not received yet, anyone else?

Hello!We have three accounts in our family, 1 just set up during this RAF promo actually. We all referred one person and should have received the $5 bonus today, but I only see it on only 1 of the 3 accounts. Anyone else know they should have receive...

Resolved! Going back to previous plan with same benefits

Hi, I recently switched to $55 plan thinking that I might use lot of data when I am out. But out of 20 GB not evey 1 GB is utilized still.I want to go back to $15 plan with unlimited Canada wide call. Please help.

Resolved! account has been suspended, can't make payment

my account has been suspended due to my credit card expired, tried update credit card info and pay missed 1 month payment, 6 times, got "Oops! Something went wrong, please try again later." need the phone working, please help

Resolved! Activation problem

I was trying to activate a new SIM card, I fill everything, also payment is done. Then the Activation keep loading and loading, then is gone. I try to reactivate the SIM card the it said is enter a valid SIM number, what are the problems

Activation Problem

Hi, I just got my new sim card and while I am trying to activate it I put my card details and it won't process everything I right down is fine I've tried 3 different cards and they all say please correct mistakes in red but nothing is red? so I don't...

Resolved! I paid my payment already but PM sent me an email..

Hello,I paid my payment $11.30 yesterday night , September 8th, 2022. And I made down load receipt invoice. I can see the amount $11.30 was taken by PM on September 9th, 2022 from my bank account. But PM sent me an email today September 9th 2022, at ...

Resolved! Legacy plan data coverage

Hello, I have a legacy 90 day plan, i will be travelling to Quebec for couple of days and was wondering if my data will work without any addon or roaming charge?

Resolved! How do you set up my account

I need to set up my account

Resolved! Enquiry for account number

Hi there my name is xxxxxxxxxx.i want to know about my account number and my number is xxxxxxxxxxxxxxxx

Minutes.

My online account says I have plenty of minutes remaining but when I try to make a call the phone says I have no minutes and I need to buy more. How do I rectify this because I haven't used them?

Resolved! Refer a friend

I added the code during activation but don't see the $10 discount on my account. When is this applied?

account lock

I am trying to log into my account and I had to reset the password I did it and still I can not login and it locked me out It is a person that I can talk I am trying to change my credit card and review my account balance Gladys

Resolved! Esim cards

Hi, with the release of the iPhone 14 phones they are only use a esim card. A physical SIM card is no longer an option. When will Public Mobile offer a esim card to allow the use of the new iPhones?

Resolved! Other

The $2 off for pre-authorized payment was not deducted from my monthly bill for September 2022.

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