Stumped 'not subscribed '?!!

[Ballantina]

Have had this account since spring, and signed up for auto pay at activation. Payments have been going through fine... now all of a sudden it's not subscribed and nothing is working. Nov 2 payment also processed. Any thoughts? @moderators 

[Ballantina]

Thanks! It’s actually my sons phone that I set up for him with my CC 😁

I’ll let him know about the glitch

[Ballantina]

Thanks! It’s actually my sons phone that I set up for him with my CC 😁

I’ll screenshot shot this suggestion to him, he’ll see it when he gets some wifi.

[Phil_Adelphus]

@Ballantina   I logged in the other day and the account said unsubscribed. Like you my auto-pay had been working fine.  When I went back to the page again it said subscribed without my having done anything other than reload the page. But my phone was still working, are you saying you have no service on your phone?  

[DennyCrane]

That error came up for me a couple times a month or so ago. It was a glitch; I have always been subscribed/on auto-pay. Check again in a day or two and see if it looks like it should.

[hTideGnow · Accepted solution]

HI @Ballantina 

you have service now, right?

I think it was just your Autopay was not setup yet

Login My Account, Payment , Manage Subscription, Then enable Subscribed , which means Autopay

[Handy1]

@Ballantina  Ensure you have auto subscribe turned on and you should be fine 

Turn auto subscribe off/on