03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
04-27-2024 11:49 AM
Those are the Rewards you have now and were applied to your April 25 bill, but you can expect that on the Next plan cycle you'll be switched to points.
04-27-2024 11:27 AM
Public mobile should have introduced the new $25 plan for 20 GB LTE data earlier ($75 for 60 GB for 90 days). Would have prevented some customers from leaving Public mobile.
Most of my managed plans are the $29 plan. Now I am going to switch to $25 x 3 for 90 days. Save ]$4/month then from before. Once the legacy rewards is converted to points in May, I will lose $7/month in monthly rewards. Then the "price" increase of $3/month is easier to accept than $7/month.
Unfortunately, these new plans really don't help the $15 legacy plan users who lose $7/month rewards.
04-27-2024 10:52 AM
@fixin1 Interesting that Telus has a “limited time offer” of a $15 prepaid plan with 250MB data (with autopay) while PM just changed their $15 plan to remove data
04-27-2024 10:18 AM
@RetiredGuy1 - Yes, it is odd for Belus (Bell & TELUS) not bothering to take up 1-2 plan cards for a $15 plan.
Also side note that TELUS Prepaid also offers the $15 250MB autopay plan. But it is prepaid not postpaid.
04-27-2024 10:05 AM
Yeah, I agree they delegate it to their flanker brands. I just found it odd that Bell and Telus couldn’t even bother to at least promote it on their own brand websites as the CRTC expects them to do.
04-27-2024 09:54 AM
@RetiredGuy1 - They may or may not just carry it over to their flanker brands.
Fido has a postpaid $15 250MB data. A hand-me-down from Rogers.
Virgin has a $15 250MB data plan also. Bell hand-me-down.
Koodo has the $15 250MB post paid plan. Telus hand-me-down.
Also it doesn't apply to Freedom, since Freedom was not listed in the 2021 mandate.
04-27-2024 09:32 AM
Agreed, and for those interested, here is the CRTC backgrounder link:
https://www.canada.ca/en/radio-television-telecommunications/news/2021/04/decision-on-mobile-wireles...
I find this part interesting:
The CRTC expects SaskTel, Bell, Telus and Rogers to offer and promote, on their premium brands, postpaid occasional-use plans that will have the following attributes:
By interesting, I mean I only see Telus promoting the $15 plan on their own (premium brand) website (“Get 250MB of data for $15 or 3GB of data for $35 at 3G speeds. Available only at Koodo). Bell and Rogers don’t appear to do the same.
04-27-2024 08:04 AM - edited 04-27-2024 08:04 AM
When my referrals pack up and leave i probably will too. After getting shafted by PM for loyalty rewards I'm done beating the drum for them, the price of my plan has effectively been raised by $4/month.
04-27-2024 07:33 AM - edited 04-27-2024 07:38 AM
@cellphoneuser1 wrote:
It does say new activations only on the website. To get to the page that you showed, customers have to click on the plan square on the previous page and it that square, it says Available to new customers only.
@cellphoneuser1 I know what the page says. In spite of that I got a plan that was offered to "new activations only" because when I clicked through it no longer said "for new activations only". I sent a screenshot to CS asking to be put on that plan as it did not say "for new activations only" and they accommodated me. I have said the same thing 3 or 4 times now in this thread.
If people don't want the plan they can ignore it, if they would like to get the plan they can try what I did.
04-27-2024 07:20 AM - edited 04-27-2024 07:26 AM
@kb_mv wrote:@Bottomshelf The $21/30 days plan is $19/30 days on a 90 day subscription. When you contact CS send them the picture below which clearly does not say "for new activations only". As of this morning it still doesn't say it.
It does say new activations only on the website. To get to the page that you showed, customers have to click on the plan square on the previous page and it that square, it says Available to new customers only.
04-27-2024 06:54 AM - edited 04-27-2024 06:54 AM
@Bottomshelf The $21/30 days plan is $19/30 days on a 90 day subscription. When you contact CS send them the picture below which clearly does not say "for new activations only". As of this morning it still doesn't say it.
04-27-2024 01:47 AM
Good to see the people coming out in force to voice their displeasure.
04-26-2024 11:32 PM - edited 04-26-2024 11:33 PM
I am curious as to the different better deals that some people have found outside of PM. I just looked, and I don't see anywhere I can get 20 GB a month for $ 14.92, after upcoming Points deduction. Multiple carriers have got deals, but I would have to pay full price until rewards/points/perks/chocolate kicked in. I also don't feel it's appropriate to rely on referrals, because they might not happen, and I can't expect other people to switch or join some other carrier so that I can get a fee, as they might be happy where they are, don't like the deal offered, or can't get coverage. I just looked at Freedom, Fizz, PC, Koodo, and No Name. Some offer more data for the same full price, but I don't need more. I want to pay less. Where are the deals?
04-26-2024 11:18 PM
@Bottomshelf wrote:Just to confirm the new $15 plan will have no 250mg data? Death by a thousand cuts!!!
Do you think PM will grandfather existing rewards (international ld minutes, bonus data) into the new plan?
Thanks.
HI @Bottomshelf
the new $15 plan has no data but it gives unlimited voice calls
anyone with the old $15 will keep the same old $15 plan, the add-ons they have will be the same
04-26-2024 11:16 PM - edited 04-26-2024 11:16 PM
@hTideGnow - Yes, and there is nothing we can do about it. At least we get a rewards program.
If there was no Points or Legacy = Ex User for PM.
EDIT: Yay! 5K posts!
04-26-2024 10:30 PM
hi @EdN it's the quality that counts not quantity
If 5000 are quality posts from 5000 different subscribers, you would see PM reverses the decision.. Sadly,
out of 5000, 1000 are repeated posts, 2000 are thanks you or those useless replies.. another 500 are personal attacks between members or against Oracles...Will see everyone in Public Points system in another 5 days
04-26-2024 10:24 PM - edited 04-26-2024 11:18 PM
@hkjhkj wrote:no, crtc mandates postpaid $15 plan, sometime that koodo is currently offering. bhell isn't offering postpaid $15 plan anywhere, and they are getting away with it.
hi @hkjhkj
so, you are giving a thumb up for Telus for offering that??
and you will lead to make a formal complaint about Bell for failing to offer the $15 plan??
04-26-2024 09:52 PM
The only oracle who isn't a sellout. Chad moment.
04-26-2024 09:49 PM
We made it 👍🏻
More than 5000 responses before May 1st
04-26-2024 09:48 PM
I got two of those for both lines that I moved to Lucky and clearly told them why I moved..
04-26-2024 08:20 PM
I didn't bother with the CCTS and all of that. I was done with PM, so I left, and found a significantly better deal elsewhere as a very nice bonus to leaving. (Not only is it cheaper, I get better signal and service everywhere I go, after years of struggling with PM in rural areas)
When I got the email offering the win-back deal, I saw it posted in here several times, so I didn't bother posting anything. Now I've received this and didn't see it in the thread (though I didn't look closely).
I got this email a couple of hours ago, asking me to complete a survey about why I left PM, and offering the chance to win $250 if I answer. Clearly no one in marketing/sales/corporate are paying attention here, if they feel they need a survey to understand why people are leaving PM right now...
04-26-2024 07:42 PM
@joe77 - Yes, and the carriers are offering the bare minimum of service.
Max price for occasional use: $15
Minimum amount of data: 250MB
Minimum amount of calling minutes: 100 min
Unlimited SMS.
04-26-2024 07:02 PM
Please correct me if I'm wrong but, on a $15 plan, aren't they mandated to offer at least 250mb of data?
04-26-2024 06:56 PM - edited 04-26-2024 07:09 PM
I'm not heavy data user as evidenced by my $15 plan. It looks like what some previous posters have said is becoming true; they're trying to "get rid of" the $15 subscribers.
What's frustrating/annoying is this seemingly "throw it on the wall and see what sticks" approach. I don't understand why management/marketing did not state the plan(s) upfront and not change everything piecemeal? For example, PM had the 4gb $24 account available for new subscribers only during the transition period and then removing . I have the deemed perception that PM management doesn't know what they're doing based on their illogical(?) moves the past weeks.
I am currently 100% invested in Telus communications and security - telephone, internet, security and television. I was sitting on the fence and leaning towards staying. However with this most recent change to the $15 plan I may have to leave after I've used up all of my rewards/bonuses or sooner if PM decides to eliminate all rewards immediately.
04-26-2024 06:35 PM
04-26-2024 06:30 PM
Just to confirm the new $15 plan will have no 250mg data? Death by a thousand cuts!!!
Do you think PM will grandfather existing rewards (international ld minutes, bonus data) into the new plan?
Thanks.
04-26-2024 06:18 PM
Thank you for your company. You deserved better than this. I will be porting my number as well. Telus doesn't respect our loyalty at all.
04-26-2024 06:16 PM
Switch to freedom people. Its an alternative to the big 3. Telus doesn't respect you or your loyalty.
04-26-2024 05:30 PM - edited 04-26-2024 11:20 PM
@hkjhkj wrote:oh right i forgot. i guess that's part of your $15/mth job description.
true, no need for me to reply to a shiller anymore. unelss something more interesting gonna come up.
hi @hkjhkj no worries, I am not talented enough to be hired for a job. The rewards I got is a community Give-Back rewards.
You are welcome to join and help others too.
04-26-2024 05:24 PM - edited 04-26-2024 11:20 PM
@hkjhkj wrote:no not the wrong name. and i ain't yelling at u. just trolling. i did not elicit your opinion-- you responded to me since u really have nothing better to do. You know you can elect not to respond to people right?
if you really wanna help, can you please ask your paymaster, the company you are shilling for, to give back my credit balance so that I can leave right away?
hi @hkjhkj for fairness, I elect to answer everyonr that I have the answer. Of course,nyou can ignore my reply 🙂