I have a technical background and I find it difficult to understand why it would be so hard to train staff well enough to make CHAT possible. If it is a complex issue then it can always be deferred to the next level support. At least you would feel t...
Email is to slow I believe at a minimum online logging tool would be best with web chat option.All clients should create a service request online eliminating multiple email conversations. Both client and any PM can review status and online history at...
