It's not a Public Mobile CS agent but a member from the Telus technical team who worked on my ticket that was escalated by the CS agent. I believe that technical team deals with problems for Telus and all subsidiaries so they might have a broader per...
So tech support told you to move to a tier-one provider to get reliable service? That's what they told me as well. Maybe this is the new strategy for dealing with complaints about poor service? It's a bit strange to hear Public Mobile acknowledging t...
I myself have doubts about these explanations as well. But PM already told me the solution for a stable phone service is to move away from PM to a tier-one provider (not necessarily Telus) which is a bit odd to me (essentially saying their service i...
Those explanations are straight from the mouth of the horse. However, it seems that you know better!I do question about the drop of customers due to the change in the reward systems. People are frustrated that they said they are going to leave but wi...
