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 Need help to get my rewards please. It has stop since I had to change my credit card. The reward are showing in my account but are not deducted to my total on my credit card

Bonjour,j'ai deja activer ma carte Sim mais j'ai perdue le code d'activation lors de ma premiere tentative. J'ai reessaye de reactiver et ca me disait que le numero de ma carte sim est non valide. Donc ma carte sim est activer mais je ne peux procede...