I added the money, but can't add the service. I have tried over several days. The $15 fee is not deducted, and I can't add the add-on package through self-serve. Forgot my PIN from years ago, so can't do it through *611
I have had the same issue for several days. Another family member also has this issue. Dialing with a 1 in front usually works, but it is a poor and annoying solution. Also makes calling 800 numbers impossible. Can never authenticate in the process o...
