Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there looking for help to login into my account to make some changes but I forget what email I used when I set up the account, can I have some help with this?
Hi everybody, how I can get more credits as a new user.Thanks
So how does auto pay work? Am I right to assume that unless you choose to pay your account with vouchers or another method your credit card will be billed on the due date?
With the extra gig bonus that is supposed to be applied to accounts (assuming you qualify for the bonus) do you think it will be of much good to you or do you not use all the data you currently have available to.your account so no.its of no importanc...
For anyone that ever tried to input an email address that was too long and not accepted as an email for the community or for self serve, the problem might be fixed now. For long time my community emai and my self serve were different because the self...
Two screenshots. The first is from the Terms and Conditions section of the Plans page (https://publicmobile.ca/en/on/plans) and the second is from the More Details section of the Change My Base Plan page in Self Serve (https://selfserve.publicmobile....
Hi guys, I am new to Public Mobile. I just had my renewal date yesterday (Aug 22). I thought my Autopay would come directly out of my account. Ooops. my bad. So tonight I topped up to my plan amount, and as of the time of posting this, the plan has n...
Hi everyone, I was wondering if there needs to be any phone setting changes that need to be made for the US Roaming Unlimited Talk add-on. Apologies if this has already been asked/answered - just about all the searches I saw were for US Data Roaming....
for net work it shows LTD/WCDMA/GSMauto connect is this the way it should be?
Just wondering if anyone knows how to update the birthday on my account without the help of a moderator? I read posts that saying that a moderator can do it but I am just wondering anyone knows you can do it yourself? Thanks
my data stopped whats going on? I am not due till next week to buy more time?
I have an iPhone 6s, wifi and voice works fine. Cell data suddenly died last night. I’ve reset the APN settings, tried my SIM card in a different phone (data still dead) and I’ve rebooted my phone several times. The other possible issue is that I’ve ...
The title of this post is the error message I receieve when I say I've forgotten my password, trying to log into the non-community site, so I can manage my cell account. I tried another email address, and I received a different message saying that em...
It has been working fine. Somehow I don't know since when I have a problem in sending out messages. But I can receive.
Hi There I am Reactivating my Public Mobile account as porting back from Koodo and want to keep the same email address that is =====@gmail.com, i have already purchased a new card ...once activated will port my number in to this network please help ...
Hello, I received a message from public mobile stating that they received a request to port out my number. I am very worried and would like urgent help before my number gets stolen. What is the best way to get this actioned before it is too late?
My plan recently expired and I forgot to add my top up card before hand. My account is now temporarily inactive. I've added a top up card within 24hrs of expiration of plan but have been without service for 48 hours after top up. Anyone have any insi...
Purchased sim at a Walmart and assigned a phone number. Now trying to log into self serve and unable to. Try to create a new account and says number is not valid or account is already set up. Try to reset password, account doesn’t exist. Help please!...
I am wondering if the $15. Plan that offers a 250mb “data bonus” for signing up to autopay also gives the $2. discount per month, separately advertised with signing up to autopay...or is it an either or option?
Due to some issues I had using my credit card, I had to cancel the card. Now I would like to change the credit card number on the account. For some reason, due to the fact that I do not log in that often into the accounts, I cannot remember my passwo...
How do I get more data
Hi everybody, Is it possible to transfer a number from TextNow, which is basically a Voip, to Public mobile? In TextNow app, it is just a number and my name, and there is not any account number, address, etc to provide to PM so they can port my numbe...
SUre this is probably a dumb question, but I can't figure out the way billing works here. My daughters plan just renewed today (first renewal since setting up the plan). It's a $15 dollar plan, set up on auto-pay. The info in Recent Transactions is s...
Can I share data between my phone and a tablet. I need away to able to access my email and print on my mobile printer. I have an iPhone thanks don
All worked as planned. Made phone calls sent texts and used data. All worked well. But I found that I had a lot of dead spots in Michigan and Indiana where i had no service at all, is this normal after it switched to t-mobile. And a couple times to a...
Create your own plan does not work. It goes around in circles. It says Create your own plan using the Plan Calculator. I cannot find this link anywhere. I see a create your own plan link on the bottom menu on my account page but when I click that li...
We received a call from PM, regarding the transfer of a phone number.We had used the wrong 'PIN' for the transfer, so now it is incomplete.We found the correct PIN, and need to forward that to 'someone' who can completethe transfer. Is there a proces...
Hi, I have just activated my new SIM card. Now I would like to port my number from Koodo but can’t find where to do it. Any help would be great
Hello,I purchased a new SIM two days ago. The SIM works fine but I have not been able to create an online account for it. When I verify my phone, it keeps saying that "The phone number entered is invalid or you may have created your profile already....
I bought and paid for a SIM card with a plan for Canada wide calling and unlimited texting but for some reason it not working
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