Update visa card

[Boo77_24]

I need help to update my visa 

[will13am]

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@colleeno wrote:

Are you using the Public Mobile app on your phone or the website? The app seems to work for most people. I had to update the credit cards for 2 phones in our household last week and had no problem using the app on each phone.

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Totally agree.  Ensure location permission is turned on when updating the credit card using the app.

[colleeno]

Are you using the Public Mobile app on your phone or the website? The app seems to work for most people. I had to update the credit cards for 2 phones in our household last week and had no problem using the app on each phone.

[BKNS27]

@Boo77_24 

You can update your CC on the PM…Update Card Information.

 

[hTideGnow]

HI @Boo77_24 

updating credit card here is tricky and needs luck

try again in an hour using Incognito/private/secret mode on your browser.   
Also try to use the app (if you have been using app, uinstall and reinstall)

if still not accepting the card, wait 24 hours and try agian

if you need to resume service and cannot wait that long , buy vouchers from Shoppers Drug Mart and load it using *611

[hairbag1]

@Boo77_24 

log in to your account using a laptop ..clear cache files and use Firefox or Chrome.