04-18-2024 12:55 PM - last edited a month ago by computergeek541
04-18-2024 03:52 PM
@colleeno wrote:Are you using the Public Mobile app on your phone or the website? The app seems to work for most people. I had to update the credit cards for 2 phones in our household last week and had no problem using the app on each phone.
Totally agree. Ensure location permission is turned on when updating the credit card using the app.
04-18-2024 01:32 PM - edited 04-18-2024 01:32 PM
Are you using the Public Mobile app on your phone or the website? The app seems to work for most people. I had to update the credit cards for 2 phones in our household last week and had no problem using the app on each phone.
04-18-2024 01:02 PM
04-18-2024 12:57 PM
HI @Boo77_24
updating credit card here is tricky and needs luck
try again in an hour using Incognito/private/secret mode on your browser.
Also try to use the app (if you have been using app, uinstall and reinstall)
if still not accepting the card, wait 24 hours and try agian
if you need to resume service and cannot wait that long , buy vouchers from Shoppers Drug Mart and load it using *611
04-18-2024 12:57 PM