Being charged for services that are included in my plan

[seanjanssen]

Hi,  I'm relatively new to PM and have signed up for a $62 / mo unlimited talk, text and 5GB of LTE data.

I just checked my payment history for this month, and for last month, and I see that I am actually being charged $92.  Seems that I am being charged $50 for data, $10 for unlimited texting, $22 unlimited talk and $10 for the 30 day pass.

Hoping that an admin can PM me and explain the billing process and discuss the refund process.

Thanks in advance.

[srlawren]

@seanjanssen looks like you've got the info you were looking for.  If you're looking for a bit more info on the topic, I did break down transcaction history for someone a while ago.  You can find that here:  Understanding Transaction History

[Someone_here]

You're welcome 😉

No problems, it is a little confusing when you don't know!

[seanjanssen]

I think i have this now..

I see the $25 Credit listed...  as the 3 Choices with Canada-wide...

So dumb...

Thanks everyone for your replies...  I'll pay more attention next time.

[will13am]

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@seanjanssenwrote:

hi @will13am,

Thanks for your reply..

I actually made a typo in my post.. I mentioned $62 when in fact my plan is $67 dollars.. my bad..

That said, what you mention would make sense, but there is no line item showing a credit of $25 dollars ($92 - $25 = $67) in either my March or February payment history.

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Take a look at the line item showing $25 credit.  That's the item I am referring to.  That's not a payment.  It's a credit to reduce the plan price for having selected a certain 3 items in the plan.  

[Someone_here]

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@seanjanssenwrote:

hi @will13am,

That said, what you mention would make sense, but there is no line item showing a credit of $25 dollars ($92 - $25 = $67) in either my March or February payment history.

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Well, there is one..

[Anonymous]

@seanjanssen, Looks like you have a 67$ plan (92 - 25), and not a 62$ plan. You also have auto-pay and referral, bringing it to 64.

That's how I read it...

[seanjanssen]

hi @will13am,

Thanks for your reply..

I actually made a typo in my post.. I mentioned $62 when in fact my plan is $67 dollars.. my bad..

That said, what you mention would make sense, but there is no line item showing a credit of $25 dollars ($92 - $25 = $67) in either my March or February payment history.

[Someone_here · Accepted solution]

So your plan costs you:

50+10+22+10-25 = $67, minus $2 autopay & $1 referal reward = $64 + taxes.

If you want it to cost $62, minus $2+1 reward, you would have to choose province-wide calling instead of Canada-wide.

[Someone_here]

Have you looked if you have an amount of $30 in the "Credit (Payment)" column on the same date than your $92 charges?

If yes, then everything is ok 😉 It might be confusing, but it's normal to have charges and credits appearing every billing cycle. You should also see your rewards, if any, credited in that column.

[will13am]

The payment history includes price adjustments for multiple items in a plan.  What is shown in the plan selection page is the final price without the discounts.  I suspect the $92 cost is the unadjusted cost and there should be $25 line item covering credit adjustment to bring the total cost to $67.

[seanjanssen]

Thanks for your reply @Anonymous.

Please see the two screenshots

[Anonymous]

@seanjanssen, could you post a screen shot of your payment history page (removing any private/personal details).  That would give us a better idea of what is going on.