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Account activation glitch?

Wondering1
Great Neighbour / Super Voisin

Hey, so I have paid the activation fee and it seems I have not been getting charged on my cc at all lately. All my services work. And when I try to log into my account it prompts to me activate my sim. Which is already activated and working showing its public mobile. I had tried to log into my account on app and it brings me to activate my sim. On the web site itself my email doesn't exist as an account despite it working on the app. So I've made the account again. Is there a way to see if I owe anything? 

3 REPLIES 3


@Wondering1 wrote:

Yes. Ported over from Koodo did the transfer option back in December. I recall it being successful too. This is my only phone number. Does public mobile give you any notice or warnings for missed or late payments normally? 


@Wondering1 

I don't believe that PM sends warning texts if missed or late payments anymore.  

As mentioned, I would submit ticket for CSA help.  Update us on what happened. 

Wondering1
Great Neighbour / Super Voisin

Yes. Ported over from Koodo did the transfer option back in December. I recall it being successful too. This is my only phone number. Does public mobile give you any notice or warnings for missed or late payments normally? 

Dunkman
Oracle
Oracle

@Wondering1 

Interesting situation....

When did you activate  your account?  Did you port over your number from another mobile company? 

Do you have multiple phone numbers with Public mobile? Each account needs its own email address.  

It may be worth submitting a ticket for customer service agent to investigate further.  Start a chat and then submit a ticket. 

https://www.publicmobile.ca/en/ab/get-help

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