03-29-2018 09:16 AM - edited 01-05-2022 04:31 AM
Hi, I'm relatively new to PM and have signed up for a $62 / mo unlimited talk, text and 5GB of LTE data.
I just checked my payment history for this month, and for last month, and I see that I am actually being charged $92. Seems that I am being charged $50 for data, $10 for unlimited texting, $22 unlimited talk and $10 for the 30 day pass.
Hoping that an admin can PM me and explain the billing process and discuss the refund process.
Thanks in advance.
Solved! Go to Solution.
03-29-2018 11:51 AM
@seanjanssen looks like you've got the info you were looking for. If you're looking for a bit more info on the topic, I did break down transcaction history for someone a while ago. You can find that here: Understanding Transaction History
03-29-2018 10:34 AM
You're welcome 😉
No problems, it is a little confusing when you don't know!
03-29-2018 10:32 AM
I think i have this now..
I see the $25 Credit listed... as the 3 Choices with Canada-wide...
So dumb...
Thanks everyone for your replies... I'll pay more attention next time.
03-29-2018 10:31 AM
@seanjanssenwrote:hi @will13am,
Thanks for your reply..
I actually made a typo in my post.. I mentioned $62 when in fact my plan is $67 dollars.. my bad..
That said, what you mention would make sense, but there is no line item showing a credit of $25 dollars ($92 - $25 = $67) in either my March or February payment history.
Take a look at the line item showing $25 credit. That's the item I am referring to. That's not a payment. It's a credit to reduce the plan price for having selected a certain 3 items in the plan.
03-29-2018 10:31 AM
@seanjanssenwrote:hi @will13am,
That said, what you mention would make sense, but there is no line item showing a credit of $25 dollars ($92 - $25 = $67) in either my March or February payment history.
Well, there is one..
03-29-2018 10:30 AM
@seanjanssen, Looks like you have a 67$ plan (92 - 25), and not a 62$ plan. You also have auto-pay and referral, bringing it to 64.
That's how I read it...
03-29-2018 10:28 AM
hi @will13am,
Thanks for your reply..
I actually made a typo in my post.. I mentioned $62 when in fact my plan is $67 dollars.. my bad..
That said, what you mention would make sense, but there is no line item showing a credit of $25 dollars ($92 - $25 = $67) in either my March or February payment history.
03-29-2018 10:28 AM - edited 03-29-2018 10:32 AM
So your plan costs you:
50+10+22+10-25 = $67, minus $2 autopay & $1 referal reward = $64 + taxes.
If you want it to cost $62, minus $2+1 reward, you would have to choose province-wide calling instead of Canada-wide.
03-29-2018 10:26 AM
Have you looked if you have an amount of $30 in the "Credit (Payment)" column on the same date than your $92 charges?
If yes, then everything is ok 😉 It might be confusing, but it's normal to have charges and credits appearing every billing cycle. You should also see your rewards, if any, credited in that column.
03-29-2018 10:23 AM - edited 03-29-2018 10:27 AM
The payment history includes price adjustments for multiple items in a plan. What is shown in the plan selection page is the final price without the discounts. I suspect the $92 cost is the unadjusted cost and there should be $25 line item covering credit adjustment to bring the total cost to $67.
03-29-2018 10:22 AM
Thanks for your reply @Anonymous.
Please see the two screenshots
03-29-2018 10:08 AM
@seanjanssen, could you post a screen shot of your payment history page (removing any private/personal details). That would give us a better idea of what is going on.