Overcharged

[Hanie6989]

I bought my SIM card on boxing day and it was included in the offer that the 3rd month would be free but I have been charged for the third month. What should I do now?

[softech]

@Hanie6989 

please login My Account and check the Payment history ( https://myaccount.publicmobile.ca/en/account/payment/payment-history )and see if PM deposit an amount equal to your monthly plan amount the day before your 2nd renewal (3th cycle with PM).  If nothing,  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there