Tried to switch from Koodo to PM

[THoney]

tried to switch, account was canceled with Koodo but won’t work with PM so my phone is virtually useless. pm wants to text me a code to verify me but I can’t receive texts so I can’t even log into my account to cancel my PM account. What do I do? 

[BKNS27]

@THoney 

You need the Koodo account to be active to port over to PM. If you delete the Koodo account already, your number will be returned to the carrier you got the number from. If the number was originally from Telus or Koodo. There is a slim chance you can get it back. You will need to Submit a Ticket on Chatbot.

If your Koodo account was cancelled after the porting. Your Koodo SIM will continue to work for about 2 hours until porting is completed.

[hairbag1]

@THoney 

Kodoo and PM are sorta related so I suggest you contact Kodoo and see if the old acct can be reinstated long enuff to be able to port to PM. Let us know if that works for you.

[softech]

@THoney it seems just a problem with sim provisioning. Easy fix for PM support, and you just need to engage them.  Since you cannot receive code, message support using this link

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there