Phone number change from Koodo

[Fishere35]

good day, we are considering moving our two cell phones from Koodo and would like to know if we can keep the same phone numbers?  what is required to make the change please

[Fishere35]

We made the change with no issues to port the number. 

[fixin1]

@Fishere35 - Yes, calling from Can-US, US-Can, Can-Can, and US-US are free and unlimited with the Canada-US roaming plans. SMS is international for all plans Public Mobile offers when sending in Canada or using a roaming add-on or plan.

[Fishere35]

thanks for the responses- very appreciated. 
the can/us plans allow calling from can to USA and USA to Canada as part of the plan- correct?  Minutes and long distance?  Plus texting? 

[fixin1 · Accepted solution]

@Fishere35 - Yes, you can since it is Koodo.

If it is Koodo Postpaid, no need for CS_Agent, just need to provide account number (Recommended) and or IMEI (Worse, but not horrible) and your phone number.

Reply YES to the Koodo port and wait till Koodo SIM has No Service before using Public Mobile SIM.

If it is Koodo Prepaid, Public Mobile CS_Agents will need to port (Link at the bottom of my reply)

And also for accounts you will need to get separate emails as Public Only lets 1 number per email address.

Contact CS_Agent for Koodo prepaid port:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[TheSterlinger]

@Fishere35 
You would have to port in your number. To do so create an account, select a plan, select eSIM or physics SIM card then. Continue with Payment. Once that portion is complete it will give you the opportunity to transfer your current number. You will receive a text asking to transfer your number you must rely YES and once that’s completed your all set.

Keep in mind your current Koodo service would need to be active in order to transfer your number.

Note that one one number can be attached to one account so for multiple numbers you need multiple accounts. If you decide to switch to Public Mobile whichever number you signed up with first use the referral code for your second number.