Receipt required

[mikehalif]

Hi all,

I need a receipt for 2023 for tax purposes for my payments to public mobile .

You've supplied them the last few years.

Please let me know what I need to do to get this.

Thanks,

Mike

[computergeek541]

You'll need to use either the chatbot or the support section of the app to open a ticket and ask for the receipts.

[fixin1]

@mikehalif - If it is less than 1 year you can do it by going to Payments > View Payment History > Changing it from 90 days to 12 months.

Since the payments page only goes up to 12 months you will need to contact CS_Agent to get full 2023 bills from January: 

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[softech · Accepted solution]

@mikehalif 

you can only download the last 12 receipts, so you will still be missing could in early 2013.  But support can help, just open a ticket and they can prepare you the rest

support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Chalupa_Batman]

Hello @mikehalif 

These are not private forums, please remove your phone number.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.