I went to renew my plan and paid the full cost without any rewards being tacked on? Can I be credited or the rewards be added as double into the next pay cycle?
rewards are now credit to your account as Available fund on the last day of the cycle, before renewal. So, you should have the rewards money even before you manually paid. Do you mind to login My Account again, Check Payment History https://myaccount.publicmobile.ca/en/account/payment/payment-history and check the transaction around the days before your renewal. if in doubt, please post the screenshot of those transactions and we can try to help.
@1cbdb The fact that your plan didn’t renew is why the rewards were not applied but should be there again in 24 hours after . Resuming service . Did auto pay fail and card is fine or was it expired and had to update it ? If auto pay just failed asked support to credit the rewards
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
07-11-202308:11 PM - last edited on 07-11-202308:24 PM by computergeek541
@ Moderator
edited by computergeek541: Please do not contact the username Moderator for any assistance relating to your specific acccount. Moderator isn't a moderator account and is not staffed by employees of Public Mobile.
