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No reply from CS agent

richardsmile
Good Citizen / Bon Citoyen

It's simply incredible that CS agent doesn't reply my message since yesterday morning. Is it on the brink of bankruptcy or a fraudster company?

3 REPLIES 3

richardsmile
Good Citizen / Bon Citoyen

ticket and message

Meow
Mayor / Maire

Maybe they are very busy.

Did you open a Ticket (has priority) or just message them?

Handy1
Mayor / Maire

@richardsmile  They usually reply with in 2-4 hours but 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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