Cancelled service without notice

[AC11]

My credit card was compromised and my payment couldn’t be processed. They shut my service down and now I’m without a phone which has been extremely inconvenient.  I’m waiting for my new credit card to arrive .  I was not even given a grace period of a couple of days .   And I can’t call the *611 number because I don’t have service . I can’t submit a ticket because the page won’t load . Help !!!!! The worst customer service I’ve ever experienced. 

[RavingRaven]

@AC11 

You can purchase from Muskbird.com using e-transfer from your bank account for a $0.30 fee. They sell both vouchers and automatic top ups (Public Mobile RTR). Read this post for a how-to on ordering from Muskbird.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Online-Top-Up-Payments-Muskbird-com/td-p/...

[Chrissyrioux12]

I read before where you can buy vouchers online but I guess without a credit card that won’t work 

[AC11]

Tried leaving no spaces in the area code but it automatically leaves a space .  Couldn’t find a voucher  at 2 stores .  I am giving up 

[AC11]

I tried this and it said ‘ unable to process your payment at this time ‘ 😩

[Whiskeyruncrew]

Pretty much most gas stations and high street store locations it would appear you can get a voucher and reconnect your service 

[Whiskeyruncrew]

 

[Whiskeyruncrew]

 

[Whiskeyruncrew]

 

[Whiskeyruncrew]

 at these locations 

[Whiskeyruncrew]

 

[AC11]

How do I get a voucher?

[ZacKlassen]

It might work to buy a prepaid Mastercard/Visa and enter that as your payment information until your new card comes.

[Chalupa_Batman]

Hey @AC11 

I appreciate what you're going through but Public Mobile hasn't done anything wrong. It's the person who comprised your credit card who screwed you here. Best advice is to head over to Shoppers Drug Mart or any other sell of Public Mobile vouchers. You can dial 611 on your phone and follow the prompts to add the voucher to get your phone back up and running. Just my advice, purchase at least 2 times your monthly costs just in case your new credit card is delayed more than expected.

EDIT: What I find interesting is that you can purchase SIM cards through Public Mobiles website but you can't buy vouchers. This makes ZERO sense!!! 

[Yummy]

If you did not pay for whatever reasons, you account is just suspended (for 90 days after which be deleted, number lost).

Get a voucher and add it to your account and your service will continue.

Unfortunately PM support is on-line only as they clearly state during sign up process. Plus friendly customers in this forum who would try to help you as much as possible.