No service for over 6 months

[BMakan]

Hi, I don't seem to have service on my device. It was working fine until a few months ago, my subscription is still active.

[BKNS27]

@BMakan 

If you service is still active then there are a couple of issues:

- there is an issue with your phone. To check, put your SIM in another phone to see if that works. If it does then something wrong with your phone.

- possible provisional issue, click on the Chat bubble and type in Submit a Ticket for an agent to investigate.

[hTideGnow]

hi @BMakan 

why would you waited 6 months and finally decide to do something?

can you login my account?

call 1-855-4PUBLIC and can the system find your account?

you tested your sim card in another phone?

if you need support agent to check account status , please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437