Bonus 240GB not on my account

[Antccoon]

I got a text saying I got a 240 GB bonus added to my account and available for 5 months. It was showing when I logged in that day. I've switched my plan since I won't need to buy data for a while. Now my new plan started yesterday with 1GB since I have 240 GB but it doesn't show anymore on my account + the 1GB on my plan is already used up... Of course it's IMPOSSIBLE to reach customer service (there is none with PM)... 

[Dunkman]

@Antccoon 

Sorry to hear about your troubles.  

FYI, if you port to another company, Public mobile will not prorate your plan.  You will lose whatever is remaining in your account. 

[Sansan]

According to the announcement, the bonus added will be added on March 31.

[Antccoon]

Thank you for the information. This is literally insulting. I am cancelling my PM account today and switching to another company after +5 years with PM.

[Phil_Adelphus]

@Antccoon  Found it, here it is

"Will I lose my special bonus data if I switch plans?The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan."

From:

https://www.publicmobile.ca/en/on/get-help/articles/move-to-public-points 

[Phil_Adelphus]

@Antccoon  To contact customer service use the chat bubble at the bottom right of this page, if that doesn't work send a private message to customer service  using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

I thought I saw somewhere that if you change your plan you lose the 240GB but there are so many posts about the loss of the rewards that I'm not sure where I saw it.