@ShawnC13 wrote:
Ok question time, I have read a lot of posts about people willing to pay more for same/similar services, will never use a Telus provider again and are leaving in May. If the trust has been broken so bad why wait? If the rewards were change to be maybe a bit closer to the original would you stay? I am just asking because Telus knows not everyone is leaving. If everyone has had the trust broken so bad that they can never support Telus again to make a real impact they should have ported out the day they got the message of the changes. I know some people did, but a lot haven't.
Might not be a popular statement/question but when people are saying they will pay more and are leaving in May why even give Telus 2 more months of your money?
I help manage a whole bunch of accounts, a fair amount of them are $13 plans. Ever since the 30% price increase (without any additional benefits) we have monitored options for these plans. I moved a few of them to Freedom at BF/BD, plus for one where usage changed considerably the timing was perfect for the BC port promotion. The others would have stayed at PM "long term", but now we just can't justify paying full price for extremely little included features, when these people are already seriously scrambling to keep a roof over their head and get a proper meal a day. We will use up remaining available funds and data and will port out as soon as we are faced with paying the full $13...
Those plans were great for the according subscriber group at $10 bucks when they first came out. While some people downgraded their existing PM plans, I ported several lines from SpeakOut because of better value (for some going back there is a real consideration now). I believe most of my referrals would still have switched if the $10 had been excluded from the rewards program, similar to the 10day plans in the plan builder. I argue that, had PM taken that route when launching the $10 plan, there wouldn't have been the need for the 30% increase two years ago (which arguably was to offset all the $0 payments that this plan made way easier). And, if they didn't see a 100% price increase now (again, with no additional perks), there would be less disillusionment and people would be more likely to stay here. So, technically, Public Mobile is actually punishing these vulnerable clients the second time, for something that could have been forseen and mitigated before the launch of the plan. It might not have been as popular, though.
I gather that, unless someone is in the situation themselves they don't understand what it means, but I say it again: This is hitting the low cost low usage plans the most. Trying to bully them to take this lying down and discouraging them from porting to a better value option is disrespectful. (Yes, of course, it is a step up to pay $119 when your yearly bill used to be $72, but as of May, PM is going to be $156. So paying $47 more, but still saving $37... in fact if you compare that $119 by features (unlimited Talk & Text, 1.25GB at 4G), it would actually be $300 at PM as of May. For these people the network is similar if not better at the other provider, so that is not an argument.)
