03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
03-09-2024 05:15 PM
I am still on that $10/ $13 plan which will cost me $7 more now.
03-09-2024 05:14 PM
Because of this I'm starting to port some of my friends and families lines and I just noticed Public Mobile doesn't even let you copy the account number, its hidden behind a tooltip that's impossible to copy so you have to do it manually and its very easy to make a mistake as the number is really long. Brilliant stuff, I'm sure that wasn't done intentionally to make porting out more difficult.
03-09-2024 05:06 PM
Telus is upgrading their 5G network and getting rid of the cheaper Huawei gear, which is going to cost a lot of money $$$.
TELUS to supercharge its 5G network using Samsung’s vRAN 3.0 and Open RAN solutions – improving performance, energy efficiency and flexibility for future enhancements.
TELUS’ bold approach to embrace a multi-vendor Open RAN brownfield deployment leverages other ecosystem collaborations as well. Cloud infrastructure will be provided by Wind River, tapping the company’s experience in real-time operating systems and cloud-native, distributed edge platforms. Additionally, Hewlett Packard Enterprise will deliver HPE ProLiant DL110 Gen11 servers featuring 4th Gen Intel Xeon Scalable processor with Intel vRAN Boost, that are workload optimized for Open RAN while being open and flexible, providing the foundation for a Distributed Unit (DU).
03-09-2024 05:02 PM
Again, you're not saying anything special. We all know the same things that you know with your "years of experience and knowledge". This is very common stuff.
Whether a winnable lawsuit is possible or not, doesn't even matter. It doesn't even have to get to that point. It didn't get to that point in 2018, yet PM still reversed course. Back then you would have been one of those people telling others to just shut up and accept it (as you are now), and by doing that, you'd just be giving PM more power (as you are now). PM wants people to think that they have no power, because if they think that, they win. You come off as a shill trying to protect them, and whether this is true or not, I have no idea, but your actions across every post appear this way.
If people just give up (like you're encouraging them to do), then PM auto-wins, with no consequences. They'll continue to lie to their customers in the future, and this is not something that I support. So I will continue to encourage people to voice their frustration, and call PM out for what they have done with their misleading and outright deception, in the form of advertising.
03-09-2024 05:01 PM
hi @mikasik2 whenever you have 15 points, cash out for $15 bill credit
03-09-2024 05:00 PM
So what's the first thing you will all buy with your points?
03-09-2024 04:58 PM
Your also losing $2 per month for Autopay.
Loss ot Loyalty is a big loss ($5) for many who joined PM when it first started Loyalty means nothing. So people will start looking for cheaper alternatives.
03-09-2024 04:54 PM
Ridiculous that you are changing a reward program for existing customers that have been with you long term...
03-09-2024 04:50 PM
hi @Patrick_PM yes, the main loss is loyalty
but.. add back 10 points in anniversary date, so, that helps around $0.8 per month
03-09-2024 04:46 PM - edited 03-09-2024 05:08 PM
I figure this was coming when Public Mobile launched the points reward system over 2 years ago. It didn’t make much sense for them to continue running 2 reward system concurrently. I’m somewhat surprised it took them this long.
I’m currently on their $40 plan and under their old reward system, I’m getting the following discounts each month:
$5 - Loyalty (over 5 years)
$2 - Autopay / Subscriber
$2 - Referral
So under the points system, I think I will be getting the following
2 points - 5% on $40 plan
2 points - 2 referrals
0.83 points - 10 points for anniversary
If my understanding of the point system is correct, my discount drops from $9 per month to $4.83 per month?
The largest hit under the “new” point system is Public Mobile lessened the recognition of customers who have been with them for years. You will get 10 points whether you reached your 1st year anniversary or 10th year anniversary.
Under the old system, the rewards were far more generous for “loyalty” with $12 credit after first year then $24 credit after 2 years and so on until your 5th anniversary where it is capped at $60 credit
03-09-2024 04:44 PM - edited 03-09-2024 04:44 PM
Loyalty to Public Mobile means nothing.
If you don't have a lot of referral points look elsewhere YMMV
03-09-2024 04:43 PM
Sorry..no one is exempt. They are changing everyone over to points.
03-09-2024 04:41 PM
@Sue-s1 Sorry, starting sometime in May/2024, no-one will be exempt from being (mandatorily) converted to the new points system.
03-09-2024 04:38 PM - edited 03-09-2024 04:42 PM
hi @Wolfcore call it years of experience and have knowledge in business and a bit on the legal side.
Consumers always think they have all the right in the world. They do, they have the right to complain, make noise. And businesses always have their legal right to make change to the business as well.
Also remember, rewards system is not within CRTC mobile guidelines. The only guidelines from CRTC related with affordable plans is thay Postpaid providers have to offer the $15 plan. Remember, postpad. Prepaid providers dont even have this obligation
It is a harsh fact to swallow. I want you all to win too as I suffer as much as everyone here. But I don't put my hope high on something we have no legal ground on
03-09-2024 04:35 PM
I've with them well before they introduced the new points. Would that mean anyone before that would be exempt?
03-09-2024 04:35 PM
search the web for public mobile ccts 1600 complaints and you'll see coverage
03-09-2024 04:33 PM - last edited on 03-09-2024 09:11 PM by computergeek541
Maybe under the legacy plan but without that its just plain jane pedestrian
03-09-2024 04:32 PM
@Sue-s1 wrote:I take it that the rewards we have to reduce our monthly bill now goes up...
@Sue-s1 Unfortunately, yes. Depending on when you activated prior to the introduction of the new points system in late Jan/2022, your bill will now $4-7 more each cycle. The new points will give you 5% back of payments made to your account, however, these have to manually redeemed when you have accumulated 15 points ($15) as an account credit to be used for a future bill payment. Or less amounts of points can be used to purchase the ridiculously priced domestic data or minutes.
03-09-2024 04:30 PM
@Tx88 wrote:Better to submit an easy complaint that takes less than 10 minutes for free
I disagree. The reason why that issue from 2018 was overturned was because WE THE PEOPLE filed complaints with PM and CCTS. This is the only way.
03-09-2024 04:29 PM - edited 03-09-2024 04:29 PM
@EdN the end result is more people will know the name Public Mobile. They google it and find out PM has good and cheap plans with the Public Points. So PM will be the winner. Sad fact but true.
No, I dont like the change. But old fellow like me knows how business works
03-09-2024 04:28 PM
@iPhone_PM_User wrote:The previous thread when Public Mobile tried to force a plan increase in 2018 saw 1,435 replies. This one is getting close
If I may ask, how do you know this? Is there a link that shows how many claims have been made against PM for this action?
03-09-2024 04:27 PM - edited 03-09-2024 04:27 PM
@EdN wrote:Does anyone know if there is a way to submit something similar to a class action lawsuit against Public Mobile to CCTC so all of us don't have to submit individual complaints?
We have to follow the rules of the CCTS. We can not "class action" a complaint. Remember, each complaint that goes though is a $140 charge to Public Mobile to resolve. The last time, 1600 complaints went through and cost Public Mobile $240,000 in fees.
03-09-2024 04:26 PM
I guess most people don't even know Public Mobile exists. What if a journalist took up the cause and wrote a headline like "Public Mobile shafting their customers, especially those that can least afford it"
03-09-2024 04:19 PM
The previous thread when Public Mobile tried to force a plan increase in 2018 saw 1,435 replies. This one is getting close
03-09-2024 04:14 PM
Better to submit an easy complaint that takes less than 10 minutes for free
03-09-2024 04:10 PM
Well this is disappointing. That means I actually get less of a discount after this switch.
03-09-2024 04:09 PM
hi @EdN class action, you need to find a lawyer first
but carriers and businesses have all the right to change rewards system. My Starbucks changed the rewards star and no winning class action anywhere
it is not what we like, but doesn't mean you just can change it because you don't like it
03-09-2024 04:08 PM
I take it that the rewards we have to reduce our monthly bill now goes up...
03-09-2024 04:07 PM
This is my official complaint to Public Mobile. I oppose the forced switch to the new points program. We joined this service because the company guaranteed rewards as long as we stayed as active customers. This is now a bait and switch.
Complaint form to CCTS that we just filled out: https://customervoice.microsoft.com/Pages/ResponsePage.aspx?lang=en-us&id=M-0t2FuABEmsWJ5uVT7p8NMdJN...
03-09-2024 04:06 PM
Does anyone know if there is a way to submit something similar to a class action lawsuit against Public Mobile to CCTC so all of us don't have to submit individual complaints?