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unregistered sim & activation issues.

Brian06
Great Neighbour / Super Voisin

bought plan, activated sim, login thru app, pick out number, asks me to confirm my identity thru a verification on the phone number I chose, unable to receive code due to sim remaining unregistered. help please

2 REPLIES 2

Dunkman
Oracle
Oracle

@Brian06 

Did you finish off the activation via your PM app?  Then you should receive the confirmation text.  

PM_5G
Model Citizen / Citoyen Modèle

After it asks for verification code there is a box that states... Resend code... ask it to be resent and there should be an option to send verification code to the e-mail address you signed up with...

Going on memory but there is definitely an option to send verification code to e-mail address you signed up with....

Private Message customer service directly in community - this link will create the message....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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