SMS not working

[Hailey2]

New customer here. Ported number over able to use data , calls but unable to send or receive any text. Cause lots of issues. Any help?  Using esim

[Hailey2]

Thanks for all your Help softech! 

[Hailey2]

I contacted a CS agent and it was on public Mobile end. They were able to fix the issue and nothing I could have done about it on my end. Service was quick during at least doing business regular hours. 

[DLReves]

Same here. It’s been over a week and I’m still looking for a solution regarding not being able to send sms messages.

[Hailey2]

Will do

[softech · Accepted solution]

@Hailey2 

Check the Community inbox for there reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if you really don't see any answer yet, please message them again

[Hailey2]

Already attempted to contact have not heard back 

[softech]

@Hailey2 

PM is having problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there