Just ported number in - Voice Calls & Data are OK, SMS is not working

[sli___]

Hi guys, I just ported a phone number in - Voice Calls & Data are OK, SMS is still not working. It's been ~3-4 hours now. Any suggestions?

[Chalupa_Batman]

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@sli___ wrote:

Thank you. How can I create a ticket though, I can't login to my other account due to no SMS verification code ability

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Follow my instructions and press on Contact Us. 

[fixin1]

@sli___ - You Can use any account to login with creating a ticket.

So you can use this ever safe to login.

[sli___]

Thank you. How can I create a ticket though, I can't login to my other account due to no SMS verification code ability

[Chalupa_Batman · Accepted solution]

Hello @sli___ 

Public Mobile has had problems with SMS for new customers for over a month now with no updates. Please create a ticket to fix your issue.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.