Data not working after port in

[AJD24]

Hi there,

I ported my number in last night and for some reason my data will not function. I've been through every step that the chat gives me with no results so far. The real problem is when I try to login to my account I get a Forbidden AI message, so I can't even submit a ticket. I'm essentially stuck and will have to port out and give up on Public Mobile if I can't find a fix 

[AJD24]

Appreciate the post, it is toggled on already. 🙃

[Handy1]

@AJD24  In your phone setting sim manger ensure you have “turn on this line” toggled in and reboot  the phone or reset network setting see if that helps 

wrote:

[AJD24]

unfortunately it's an eSim. I debated getting a physical sim because I was worried about technical problems with eSim. OS is up to date. Carrier says Public Mobile 58.0 (hope that's right?), APN says isp.mb.com. I have opened a ticket but obviously am expecting a serious wait time 

[softech]

@AJD24 

you have your iOS updated? what is your Carrier Profile version?

If you have another phone around, test the PM sim card there. This can manually force a sim reprovision and could resolve your problem

also, you might want to open support ticket as well:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

[AJD24]

Ya sorry, iPhone 13 

[softech]

@AJD24 

can you confirm what phone you have? make and model?

[AJD24]

Ya this is what the chat had me do and none of it worked unfortunately 

[softech]

@AJD24 

if you have an iPhone, update Carrier Profile as well as iOS and  click Reset Network Settings 

if you have an Android , update an the OS and  click Reset All Networks.  For Android, if it does not work still, you can try to update APN. Let us know and will provide the APN for you

[Handy1]

@AJD24  You can use this direct link to submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437