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SIM Card Locked

jason_ahmak68
Great Neighbour / Super Voisin

Hi my name's Jason Ahmak and my SIM card has been locked and can't get it to unlocked..

The phone number you can contact me with is..

###-###-#### or with my e-mail ***@***

 

2 REPLIES 2

softech
Oracle
Oracle

@jason_ahmak68 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased
 
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you 
there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help) 

Yummy
Mayor / Maire

Aiiiiiiii!!!

Go right away and remove personal info!!! This is public forum and you do NOT talk to PM employees but PM customers ONLY.

Click on 

Yummy_0-1714594494147.png

do Edit and remove name/phone

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