Number transfer didn't go through

[DanTheMan8]

Hello,

Yesterday I switched over to Public from Freedom, but my number transfer isn't going through. The temporary number public gave me is working but my actual number is stuck on "Verfying"

I responded to the text from freedom with YES while my freedom sim card was still in my phone. I waited a couple hours and it showed that my freedom sim was no longer working so I removed it. But this morning I got a notification on my phone saying that my temporary number will continue to be registered for iMessage and FaceTime. When I go to settings > Cellular, it is still showing the temporary number as my primary number.

I tried putting my freedom SIM back in and it shows "No number" - which sounds good. But when I go to Settings>iMessage> Send and recieve, it is showing my temporary number as "Verifying".

I don't think the number transfer was successful.

Any help would be greatly appreciated.

[hTideGnow]

HI @DanTheMan8 

look like it is not porting but your account wasn't setup properly on the system.  Support can check and confirm and fix

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437