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Not recieving verifications text

kelgrah_
Great Neighbour / Super Voisin

I recently registered into a plan and received a phone number through public mobile and am unable to receive any texts, In this case, a text from public mobile verifying that It is my phone so I can receive full access and another verification text from apple to add the phone number. How can I fix this issue?

5 REPLIES 5

Hey @kelgrah_  

If you feel a solution was found, please click on the solution button so we may close this request for assistance. 

kelgrah_
Great Neighbour / Super Voisin

a reset fixed it. appreciated to the highest degree!

kelgrah_
Great Neighbour / Super Voisin

would this be through the mobile app? I was looking for an email option yet I couldn't seem to find it

 

Meow
Mayor / Maire

Log in to your PM account and click on 'resend code' and you should be offered email option to receive a code.

Handy1
Mayor / Maire

@kelgrah_   First try rebooting the phone . If no luck Please submit ticket with support to help you further 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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