@a_kellington
i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,
and use a Browser from your computer,
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
and Restart your computer, is will help.
and if you use a home internet please do one thing take your power internet off for about a 1 minute and put it back on,
just make sure your credit card number and your address match the same,
sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.
you can Remove your credit card and Logout and after 2 minutes log in and re entered.
How To Update Or Remove Your Payment Card
To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in,
click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here,
you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.
If you have no services, and it is past your renewal, maybe your autopay failed?
- Add Funds to your Plan Amount through Self Serve
- Go to “Plan and Add-Ons” TAB
- Select "Lost/Stolen Phone" TAB
- Select "Suspend Service" BUTTON
- Then, Select Resume/Reactivate Service
- Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.
