09-01-2023 01:44 PM
09-01-2023 02:02 PM
Its **** out with only the last 4 digits on display
09-01-2023 02:00 PM
@ElsaRiya Order number should be in your email from when you payed for the SIM card
09-01-2023 01:58 PM
When I try to submit a ticket, it asks for an order number which I dont unfortunately have
09-01-2023 01:51 PM
SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-01-2023 01:48 PM
Sim card delivery from PM online could be as many as 3 weeks
However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost
09-01-2023 01:48 PM
HI @ElsaRiya
it has been 3 weeks, submit ticket with CS agent for update:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437