Hi folks, my plan upgraded overnight last night from a 1gb a month plan to a 50gb a month plan, and now mobile data is not working at all (and it's possible sms is also spotty - have not received responses from several friends who usually reply quickly.. but some sms has definitely gone through).
I have reviewed other posts on this topic and tried the suggestions such as rebooting and removing the sim and re-placing it. No luck.
My phone is old- a Blackberry Key2 - and I lost MMS functionality last month - but the APN settings are up to date according to the instructions from Public that were released when MMS functionality was lost.
Anyhow I had the brilliant idea to put my SIM into a much more modern Galaxy A51 that nobody is using at our house right now. So I just did that...and it is the exact same issue - No data, SMS is sketchy.
So i'm thinking it's an issue with my account? Should I go ahead and start a request ticket thing? Either way, your guidance is appreciated!
- kat
