Current balance 0,00$

[Oona]

Hello,

I put around 25$ in my account via a voucher since Saturday 19th nov, and my account still shows 0,00$. I can't activate a new plan.

The historical payment shows that the voucher has been added.

Could you please help?

Oona

[Ceaza514]

Thank u very much that was very fast

I hope it does not happen every month

[srlawren]

@Shazia_K wow that was fast, thank you!

[Shazia_K]

Hey @Ceaza514, 

I'm sorry about that!

You currently have a balance of $46, which plan were you looking to activate? 

Thanks,

Shazia

[srlawren]

@Oona I assume by now this has been resolved for you?

@Ceaza514 you didn't quite get the tagging corect.  @Shazia_K can you please assist @Ceaza514 with this when you have a moment?

[Ceaza514]

same problem  @shazia 

[Ceaza514]

I have the same issue

[Oona]

I've contacted @Shazia_K and @Mary_M but no one answered, I'm still stuck.

[Rockdaddy22]

No doubt, it's really crazy.

[kav2001c]

@Rockdaddy22 yeah I have issues 

[Rockdaddy22]

@kav2001c I think your issue is a little more unique.

[kav2001c]

My balance also went to $0 

Maybe this is a more wide spread bug

[CaNuCk07]

@Oona  to get some help you ahve to either send the mods a private messag or tag them in a your thread somehwere so it brings your problem to their attention.

@Shazia_K