Can't texy

[Tuto4482]

I can't receive or send text. 

[Tuto4482]

Texting is ok now but can NOT get 5G service at my Westend Edmonton location.  Service technician says this is a known problem but can NOT fix it at this time. LOL

[Tuto4482]

It's been over 36 hours 

[hTideGnow]

hi @Tuto4482 

they usually reply within. 4 hours 

did your check Community inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply, message them again

[Tuto4482]

How long do I have to wait? It been over 36 hours. 

[Dunkman]

@Tuto4482 

If new customers and recent port, here is some more information:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

[Phil_Adelphus]

@Tuto4482   Are you a new customer?  If so, there is a known technical glitch with SMS texting that support can easily fix for you.  Submit a ticket at the chat icon bottom right of this page.