$34 Canada/US data 50gb promo

[Giddy]

Hey, I switched my plan from my freedom to PM a couple of months a ago because of the 50gb Canada/US data promo and I just logged into my PM app and it's showing Canada only? Anyone else having the same issue? It would suck it they pull something like that where they offer it to you for a short 2 months and take it away.

[will13am]

@Giddy , I doubt there was a switcheroo done on your account.  I have the same plan and it's still showing properly in my account.  I am also roaming at the moment and the service is working as it should.  Perhaps try checking your account again using incognito mode on a browser or in the app after having cleared the app cache. 

[DennyCrane]

Are you sure you signed up in time? It only included US from February 27th to March 5th, and then it became a Canada only plan for new subscriptions. If you locked it in in time you should have it, but if you waited too long you may have missed out. Check your account with an Incognito browser window to make sure. When did you sign up?

[Chalupa_Batman]

Hello @Giddy 

Sometimes the app can be buggy. There is one very VERY simple way to confirm you have this. Call somewhere in the US here in Canada. If you can make the call, then you know you have the Can/US package. And if you can't call anywhere in the US here in Canada, then for sure create a ticket.

Call this number and ask them what time they open in the morning. LOL. 

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[softech]

@Giddy if you already subscribed to a Canada-US plan,  you will still have it, no worries.  If you want to be certain, you can open a ticket with PM support 59 confirm your current plan details 

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there