unable to complete account registration on the app

[tcds]

I registered for a Public Mobile account and I scanned the QR code on the app but when I sign in with my email and password, I'm redirected back to the sign-in screen. I have been unable to complete the registration and I have been trying on and off for 4 months. I'm super annoyed and frustrated. How can I get a refund for my payment?

[hTideGnow]

hi @tcds 

try reboot your phone and login again

if still fails, try uninstall the app and reinstall and re-login

if still fails, then CS agent can help.  please submit a ticket with CS Agent  by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437