cancel
Showing results for 
Search instead for 
Did you mean: 

samsung galaxy s 6 texts

jmflint
Great Neighbour / Super Voisin

my samsung galaxy s 6 has stopped sending long text messages and pictures.  It will only send very short texts.  Is this a phone problem or is this a data problem with public mobile?  What can I do to fix this?  Thank you

3 REPLIES 3

BKNS27
Mayor / Maire

@jmflint 

Do you have another phone to try sending out MMS with data enabled?

If it works then it is your phone. If it still doesn’t sent then do a network reset to see if that works.

Meow
Mayor / Maire

Data is NOT used for SMS.
In order to send/receive MMS you have to have Data on (data will not be used but it has to be on).

Phil_Adelphus
Mayor / Maire

@jmflint   Do you have cellular data on and wifi off when trying to send picture messages?  Picture messages go by MMS and it sounds like you may be affected by this announcement.  Regular (short) text messages go by SMS which is not affected by this change.

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates 

Need Help? Let's chat.