can’t call and get calls from others

[Olha11]

hey, cs_agent can’t help me for two days already, i bought a sim card three days ago, subscription, i have mobile data, but can’t  call anywhere, no rings even, and once who calls me - redirect to voicemail. suport is awful, they said there’s everything okay with my number, just that i need to reboot phone, replace sim etc, what a hell, i did it 100 times and reset settings, changed phone, nothing help, what a mess!!! please help me, maybe someone had the same earlier? 

[softech]

@Olha11 can't even make outgoing calls?? if so, the account was not properly permissioned.  Easy fix for PM support,  please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Dunkman]

@Olha11 

Does texting work? 

What model phone do your have?  Is it VoLTE compatible?  

Did you port over a number?

Did you try a network reset of phone?  This would erase your saved Wifi password settings.