01-05-2017 08:02 PM - edited 01-05-2022 01:30 AM
My wife account got suspended for no reason. I tried to make a payment but the service not resumed. what's going? I need someone to look into this to 1) activate the account 2) credit the money just paid back to my wife's account.
03-26-2017 11:13 AM
01-07-2017 11:23 AM
Hey @siul8er,
One of our care agents has fixed this for you, can you please test your services?
Cheers,
Mary
01-07-2017 12:31 AM
thanks. I will give it a try
01-07-2017 12:30 AM
thanks for the help. Yes, US raoming add-on recently purchased
01-06-2017 02:14 PM
@siul8er If you turn on "email notification of private messages" you will see them even when not logged into our Community.
01-06-2017 10:25 AM
01-05-2017 08:40 PM - edited 01-05-2017 08:46 PM
This requires the assistance of a moderator which will reply sometime tomorrow morning they may respond tonight but not much chance with 15 minutes till they pack up. I have tagged them @Shazia_K. However, I'm not 100% sure if they will refund the money but it will be good for you next renewal.