Waiting for sim card. Been 12 days please help

[War0179]

If you still haven't received your sim card - reach out to support and follow up.

[Kia33]

Please send us update on our sim card as been since March 4th and still no sim card

Very disappointed 

[Kia33]

We still haven't received our sim card since March 4th.

How Much longer do we wait????

[War0179]

I signed up approx 16 days ago and just received my SIM in the mail. 

[Chalupa_Batman]

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@EazyE wrote:

You should be able to get a free one at a Telus store

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That is incorrect information. 1. Not all Telus stores carry them. 2. They are not free at Telus stores. 3. Corporate stores carry them sometimes and the fee is approx $10 each. 

[EazyE]

You should be able to get a free one at a Telus store

[Chalupa_Batman]

Hello @Kia33 

12 days is nothing. I can take up to 3 weeks to get it in the mail. That's why its' better to purchase it through Amazon as it's faster delivery. Or you can pick it up locally at a Telus location.

You can use this link to find a local store that carries them.

Find a store near to you | Public Mobile

Or you can purchase off of Amazon. 

Don't worry about paying the extra fee for a SIM card. Once you receive it and register it, just reach out to a CS Agent via the little chat box in the bottom right corner and they will gladly credit your account the amount you paid.

[Handy1]

@Kia33  

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437